Return and Refund Policy

At Jadencoco's Gift Atelier Shop, every bouquet is meticulously handcrafted. Due to the exquisite and custom nature of our products, we do not accept returns or exchanges unless the item received is damaged or incorrect.

 

Damaged or Incorrect Orders

If your order contains damaged or incorrect items, please contact us within 48 hours of delivery using the following methods:

Clear photos of the damaged item and packaging

Your order number

We will do our best to resolve the issue as quickly as possible by sending a replacement or issuing a partial or full refund.

 

Non-Refundable Items

Customized or Personalized Items

Incorrect order shipping information provided by the customer

 

Refund Processing Time

Once your refund is approved, it will be processed via your original payment method within 3-5 business days.

 

Thank you for your understanding and support of our handmade creations!